Trading Terms & Conditions

Full Trading terms and conditions

These terms and conditions are designed to be fair to both parties and stipulate in detail what is expected from both parties.
 
These terms and Conditions supersede all previous terms and conditions of sale imposed by Prime Alternatives.
 
Each Order will constitute an offer by the Customer to acquire Products and services upon and subject to these Terms and Conditions to the exclusion of all other Terms and Conditions.

Prime Alternatives Return and Exchange Policy

Prime Alternatives always endeavor to provide its customers with products that are of the highest quality and free from fault. However we do acknowledge that it is not always possible to be sure that a product meets these requirements. For this reason, Prime Alternatives have their return and exchange policy.

Prime Alternatives will only provide a refund if the product has a manufacturing fault. Any refunds given are less any shipping costs.

In the case that you simply change your mind, Prime Alternatives will provide either a credit note or exchange. Prime Alternatives will not refund the customer due to a change in mind.

Return Policy
Prime Alternatives are happy to accept returned goods and issue a refund if the following criteria are met:

• The customer has the original receipt as proof of purchase
• Goods have a manufacturing fault (does not include transit damage)
• Goods are returned within 7 days
• Goods are returned to PO Box 33, Dingley VIC 3172 or too our showroom in Clayton South
• Goods are returned to Prime Alternatives in the original condition and packaging. This means brand new, never been used in any manner.
• Product is not a modified product i.e. non standard product
• Any refunds given will not include any delivery charges.

Exchange Policy
Prime Alternatives will exchange or give credit for goods that meet the following criteria:

The customer has the original receipt as proof of purchase

• Goods are returned at the expense of the customer to PO Box 33, Dingley VIC 3172 or too our showroom in Clayton South
• Goods must be returned within 14 days of purchase price
• If goods are being posted, they must be re-packed inside the original shipping box with original contents. If the
• Original packaging is not available the customer is responsible for acquiring an appropriate shipping box.
• Goods are returned to Prime Alternatives in the original condition this means brand new, never been used in any manner – including packaging.
• Product is not a modified product i.e. non standard product
   

Prime Alternatives Delivery Services

Prime Alternatives offer their customers a delivery service or alternatively the customer can arrange to use their own courier / delivery service.

Depending on the goods, Prime Alternatives will use the appropriate carrier. Small goods are sent via Australia Post. Larger items such as Electric tables are sent via a Courier company.
The customer will be quoted a delivery cost prior to the transaction being complete.

Australia Post Delivery

Australia Post usually delivers around the country within 2 – 7 working days, depending on your location.
Prime Alternatives uses the eparcel service which requires the receiver to sign for the goods on arrival or collection. When customers sign for goods they are acknowledging that they are accepting the goods in their present condition.
If in the case that the goods arrive damaged customers must NOT sign for goods.
If goods are signed for neither Prime Alternatives nor Australia Post are liable and goods cannot be replaced.
Although Australia Post do not insure you or us against breakage, in the best interest of the customer we will replace damaged goods if we are notified within 24hrs and goods have not been signed for.
The goods will then be replaced once we have the damaged goods have been returned to Prime Alternatives.


TNT / Courier Deliveries

For all larger products, Prime Alternatives use a range of couriers. Prime Alternatives will choose the carrier depending on the cost of shipping. By using a range of carriers we can guarantee that you are receiving the cheapest delivery rates.

Our standard courier delivery service is to your door and is a one man delivery service. The driver will need assistance to unload the goods at your end. Two people are usually suffice. This service does not include the removing of packaging.

We ask that customers thoroughly check all goods upon delivery as drivers will require a signature from you. You signature acknowledges that you are accepting the goods in their present condition, and neither the courier company nor Prime Alternatives are liable for any damage or loss to the goods. Please sign goods if goods are in good order and condition.

If in the rare instance that the goods have been damaged during transit DO NOT sign the consignment and refuse the goods. This ensures that the courier company is liable for damaged goods, and the product will be re-sent. Please contact Prime Alternatives on 1300 505 333 if there are any troubles with delivery.

Unfortunately we are unable to specify exact delivery times. Prime Alternatives can usually however specify a delivery day, providing there are no delays with shipping. We also do ask that couriers call you prior to delivery.

If in the instance that no one is at the designated delivery address for the goods, the carrier will NOT leave goods unattended at the site. The goods will be returned to the nearest depot and the customer contacted to arrange re-delivery in which a fee will be charged by Prime Alternatives.

Payments

Prime Alternatives do not under any condition run accounts. All goods must be paid for in full before they can leave our shop / warehouse. This applies for both retail customers and resellers.

For specifically ordered products a minimum 25% deposit must be paid at the time of the order, which is non refundable. The outstanding amount is due when goods have been manufactured and are ready for dispatch.

It is very rare that Prime Alternatives do not have all their products in stock. However if in the odd case that an Order is placed for a product(s) that are not in stock the order will be placed on back order. Customers will be notified if this is the case, and are given the option as to whether they cancel the order or are happy to wait until the goods are available. If the delay in receiving goods has been extended to more than a fortnight, you will again be contacted, and given the option as to whether you wish to proceed to wait for the product.
If in the case that only part of an order needs to be back ordered the customer will be charged only for goods that are available and the delivery fee. Customers will not be charged for any products on back order until the product is ready to be sent. All available products will be sent immediately.

Custom Orders & Products

In the instance that you have ordered a product with specific alternations or changes, Prime Alternatives may request that the total price be paid prior to the manufacturing starting.

Prime Alternatives also does not hold any responsibility for the design or modifications submitted by the customer to Prime Alternatives for manufacture.

Warranty claims for custom products are limited as Prime Alternatives only warrants that custom products shall only be free from defective workmanship and material must conform to such conditions written by Prime Alternatives.

Full Terms & Conditions
 

User Agreement

1. By visiting and/or using the Prime Alternatives website, associated services and functionality ("the website") you agree to be bound by this user agreement ("agreement").
2. This agreement is formed between you and Prime Alternatives (ABN 47 101 171 368) - ("us", "our", "we"). "you", "user", "member" and "visitor" means anyone who visits this website.
3. If you do not agree to any provisions of this agreement, you must not use the website.
4. We reserve the right to make changes to this agreement from time to time at our sole discretion. By continuing to use the website, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

Disclaimer

1. We will provide services with due care and skill but we do not warrant that our services will be provided without fault or disruption. To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
   • errors, mistakes or inaccuracies on the website;
   • you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
   • personal injury or property damage of any nature resulting from your access to, and use of, the website;
   • any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
   • any interruption or cessation of transmission to or from our website;
   • any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or
   • the merchantability or fitness for any purpose of any product or service of any linked sites. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.
2. We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web address. The only authorised access point is http://www.prime alternatives.com.au with no characters before or after.
3. Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:
4. in the case of goods:
   • the replacement of the goods or the supply of equivalent goods;
   • the repair of the goods;
   • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
   • the payment of the cost of having the goods repaired; and

Orders

1. Products displayed on the website do not constitute an offer to sell. It is an invitation to treat only.
2. Orders placed by you are offers to purchase particular product under the terms and conditions in this agreement at the price specified (including delivery and other charges).
3. We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.

Price

1. The prices of products, delivery and other charges shown are in Australian dollars and include GST where applicable.
2. Prices are current at time of display but are subject to change.

Payment

1. All payments must be received in full prior to dispatch..
2. If your payment is not received or declined by your bank or other third party, we cannot hold product against your order.

Change of Mind Returns / Store Credit

1. Your satisfaction is our number one priority however, please choose carefully as we do not refund or exchange simply because you ‘changed your mind’ or the product was not what you expected.
2. However, if you wish to return products in their original packaging and in saleable condition within 14 days - we will provide you with a store credit for the purchase price less delivery fee. A restocking fee of 20% will apply.
3. Please contact us prior to your return to discuss options.
4. We will provide you with a store credit only when we receive the returned product. Return postage is at your expense.
5. Store credits must be used within 12 months of issue. Store credits may only be used to purchase from Prime Alternatives and are not redeemable for cash.

Warranty Conditions

1. The Trade Practices Act 1974 (Cth) implies into all consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer. Under the statutory warranty:
   • We will refund, repair or replace if the product you receive - doesn't match the sample or description, doesn't do what it is supposed to do or is not of merchantable quality eg. defective or dead-on-arrival (DOA).
   • Warranty applies to the original product. Replacement product has the same warranty as the original. You must retain your proof of purchase for any manufacturer warranty claims.
   • We reserve the right to charge you, at our current hourly rate, for the cost of examining the good if our examination reveals that there has not been a breach of statutory conditions or warranties ie. the good is not DOA, not defective or faulty, or if it does match the sample or description.
   • Refunds will be issued by direct deposit, cheque or PayPal at our discretion.
2. In order to obtain these remedies:
3. The cusomer must prove the orginal proof of purchase which will then demonstrate compliance with the warranty conditions tp recieve any services under this warranty.
4. You must notify us within the warranty period after you become aware that you wish to make a claim under warranty conditions or within 14 days after you have received the product. Once contacted we will advise you of the best way to return any products. We may not accept products returned without a prior authorisation.
5. In some circumstances, we may refund, replace or repair goods that you find have a defect or fault when you have owned or used it for some time but displays a manufacturing defect or fault within a reasonable time during which it should not have developed that defect or fault. Please contact us via the help centre.
6. Incorrect or defective goods must be returned to us in the condition received with all original packaging.
7. We do not refund, repair or replace where in our reasonable opinion the product becomes unmerchantable due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.
8. No Claim will be accepted by Prime Alternatives for any expenditure or labour incurred by the customer (except to the extent required by Australian Law) without the written concent by Prime Alternatives.
9. Products damaged in transit must be reported to us within 24 hours of receipt so that we may make a claim under transit insurance.
10. Prime Alternatives shall not be held liable for any consequential loss or damages suffered by customer even if related to the supply of defective or non-confirming goods other than the customers rights pursuant to Australia consumer law.
11. Goods that develop a defect after first use may be covered by manufacturer warranty.
12. The expense will be with the customer for the return of the goods to Prime Alternatives for assessment, repair or adjustment.
13. Our warranty does not in any way override your rights under Australian consumer law.

Warranty Exclusions

All goods leaving Prime Alternatives are in perfect condition and quality checks are carried out prior to dispatch.  It will be the discretion of Prime Alternatives whether a warranty is void or not after a detailed inspection has been made of the goods return.

1. The warranty does not apply to any goods that have been tampered with, damaged, misused or neglected during the purchase period.
2. The product has been serviced or parts installed by a third person without the agreed authority from prime Alternatives.
3. The product has been not been used for the manner it was originally designed / purchased for.
4. If the product has not be installed as per the installation and operating manual provided at the time of purchase.
5. The use of defective or incompatible accessories – such as - motors, foot pedals and electrical cables
6. The maximum working weight capacity has been exceeded.
7. The use of incorrect cleaners, lack of cleaning or excessive exposure to sunlight – as per care instructions provided.
8. All shipment or other transit costs.

Transfer and Assignment

1. In the event that we merge, sell or otherwise change control of our business or this website to a third-party, we reserve the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that we have collected from you and any agreements we have made with you.